Diablo Immortal apparently has some wild visual glitches on some Samsung devices with Exynos chips, which in some cases render the game largely unplayable. It’s hard to explain just how weird some of the issues are, so I recommend you look for yourself in these two videos from users on Reddit.
Blizzard released Diablo Immortal, the latest game in the popular dungeon-crawling franchise, on iOS, Android, and PC last week. Unlike previous entries, Diablo Immortal is free to play, and in addition to these strange glitches, Blizzard has come under scrutiny for how much it costs to fully upgrade your character.
Fortunately, Blizzard is aware of the visual problems, according to a community lead. “We are exploring the issues people are experiencing with some Samsung Galaxy specific devices that use Exynos chipsets,” the lead wrote on Reddit five days ago. “For now, we may disable downloads for this set of devices while we work to address this. Apologies on this and we will be working on getting a fix up and ready as soon as possible.”
According to the Blizzard community lead, the below Galaxy devices are affected, though some Reddit users say other devices not included on this list are having problems with Diablo Immortal as well:
Galaxy A12
Galaxy A13
Galaxy A21s
Galaxy A51 5G
Galaxy A Quantum
Galaxy S10e
Galaxy S10
Galaxy S10+
Galaxy S10 5G
Galaxy Note10
Galaxy Note10 5G
Galaxy Note10+
Galaxy Note10+ 5G
Galaxy F12
Galaxy F62
Galaxy M12
Galaxy M13
Galaxy M62
Galaxy XCover 5
A fix has been found, the community lead wrote three days ago, “but will require a new build to be generated and thus a new build to all new players. We will update on timing once we have a better idea on when this will be completed.” Activision Blizzard didn’t immediately reply to a request for comment.