Samsung seems to Have not any plans to right A drawback That is torturing Many purchasers.
About six weeks in the past my Samsung Galaxy S20 gave me a moisture-detected warning. Regardless of my telephone by no means Dealing with any moisture.
“Look at costr/USB port,” the message studys. “Moisture has been detected in your costr/USB port. Guarantee It is dry earlier than charging your telephone.
The moisture detected message Is claimed to be a shieldedty measure To shield your telephone.
When the error seems You will Have The power to’t plug your telephone to cost And also you’d possibly’t itemizingen to music using wired headtelephones, as a Outcome of like iPhones, Samsung took away the headtelephone jack. With this telephone, You’d like to use a particular headtelephone jack by way of the costr.
I hoped the error message would finally disappear. It hasn’t. For six weeks!
Naturally, I took to Google to see if I might repair my telephone. To my shock, there are numerous articles and movies about this primeic.
I’ve study numerous articles and watched sooooo many movies. I’ve tried All of the potential options collectively with restarting my telephone, clearing cache, placing the telephone in shielded-mode, drying the telephone with scorching air and a manufacturing unit reset.
None Of these options labored.
So I took my telephone to Verizon. They tprevious me It is a Samsung problem. I referred to as Samsung Care. After ready on maintain for pretty A the placeas, I used to be tprevious I might textual content material somebody.
I defined my state of affairs. The textual content material recurrentative Could not give me A quick repair. I used to be given two choices. I might take my telephone to the “nearest accredited stroll-in retailer” or mail it to Samsung’s “accredited service station.”
There’s not a “accredited stroll-in retailer” Inside the Hudson Valley. The closest Is almost a two-hour drive from my house. So, that selection was out.
My solely selection was to mail it to an “accredited service station.” So as To Do this, I might want To converse on the telephone with Samsung Care.
So I referred to as Samsung Care as quickly as extra and waited on maintain. I knew This function meant I Can be with out my telephone for A minimal of Every week. While ready on-maintain I discoated my previous telephone, a Samsung Galaxy S9.
The telephone has been in a draw for about two years. The telephone powered up and BAM, despite not being Utilized in years and in a draw, I acquired The identical moisture-detected warning.
I started To understand, what I assumed earlier, That Is usually a Samsung problem And by no means A drawback with my telephone.
After ready on-maintain For almost three hours, I baby you not, I hung up. I then took to Fb and discoated There are A lot of others Dealing with this problem.
There have been A lot extra Twitter clients Dealing with The identical problem
One Twitter consumer reported she acquired a mannequin-new Samsung S21 as a Outcome of her previous Samsung Wouldn’t cost Because of “moisture detected” and two weeks later her telephone additionally said, “moisture detected.”
The similar particular person said she launched her telephone to be repaired However it wasn’t coated beneath the guarantee Due to moisture.
Completely different clients reported The identical factor, their telephone wasn’t coated beneath guarantee Due to moisture.
Realizing I had little hope of getting my telephone repaired, I gave up and decided to stay with The drawback.
The telephone nonetheless costs, however You should place it on prime of a wi-fi costr, which costrs at about 25 % of the velocity of A conventional costr.
Making problems worse, To make the most of a wi-fi costr You should take your telephone out of its case. Eventually I picked my telephone up off the costr And that i dropped it. You can in all probability guess what occurred subsequent.
My telephone cracked. A small crack on the again. But a crack that Wouldn’t have occurred if my telephone labored appropriately.
I hoped over the previous month Samsung would repair The drawback. Both with a Computer software replace or mightbe a rename. When neither occurred I made A selection to name Samsung Care as quickly as as quickly as extra.
This time, fortunately, I acquired by way of. However, I used to be tprevious my telephone wasn’t beneath guarantee And that i need to pay to have it repaired. Because That Is usually A drawback plaguing Many purchasers, with no acknowledged reply, and with my againup telephone having The identical problem, I made A selection that wasn’t a sensible choice.
I then defined I work Inside the media and would Wish to be transferred to somebody at Samsung so I might get a remark for an article about this problem. I used to be tprevious I would get a nameagain. Three days later and that hasn’t occurred.
I additionally emailed Samsung’s press contact asking for a remark. I said I Hoped to see if Samsung will acknowledge The drawback and if The agency is Planning on doing somefactor about it. Samsung has not returned my request for remark. We’ll replace This textual content material if Samsung responds.
To anyone studying this with The identical problem, A minimal of You understand You are not alone.
To studyers with out this problem. I do know what many are considering, this is what you get for not having an iPhone.
I even have been group Samsung for years, however I admit this problem is having me rethink my methods.
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Source: https://hudsonvalleypost.com/samsung-has-no-solution-for-issue-plaguing-many-new-york-customers/